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The company continues to offer customer assistance, extended payment plans, and cost-saving tools
Street. PETERSBURG, FL - Higher fuel prices have driven up costs to provide service to Duke Energy Florida customers in January 2023.
“We understand that our customers continue to face increasing financial demands in all aspects of their lives,” said Melissa Seixas, Florida President at Duke Energy. “We connect customers with available help and provide energy-efficient tools and software to help manage their bills and reduce impact. Please get in touch. We’re here to help.”
The company works hard to reduce costs while ensuring safe, reliable power and 24/7 cleanliness to meet the growing needs of our customers. Through cost management and careful planning, Duke Energy Florida has made deliberate investments to dramatically improve service reliability and reduce emissions while lowering prices for our customers. Our goal is to provide the best possible price to our customers.
Duke Energy Florida is not taking advantage of these increased fuel costs, and the company is proactively taking measures to protect customers from the fluctuations. Through previous efforts such as the 2021 price relief plan, Duke Energy Florida has sought to reduce the impact on customers from fuel price increases. These costs are driven by the market and passed on to customers without a profit margin.
Since the beginning of the year, natural gas prices have more than doubled, driven by increased domestic demand, steady natural gas production, strong LNG exports to Europe and Asia, and lower natural gas storage stocks. The natural gas market has not stabilized and remains highly volatile.
Today’s deposit is the result of unprecedented increases in the cost of fuel. Given the historically high cost of fuel, the company expects fuel costs to rise in 2023 and underrecovered in 2022. The lack of recovery means that the actual cost of fuel is higher than the cost paid by customers.
Under these exceptional circumstances, at this time, Duke Energy Florida is proposing to defer the introduction of recoverable fuel costs for 2022 at 2023 rates if the market stabilizes as the year progresses. The Company will continue to monitor the market and its impact to determine the appropriate time to file non-refundable fuel costs.
From January 2023, a typical monthly bill for a residential customer using 1,000 kWh will see an approximate 13% increase. This rate change includes projected fuel prices for 2023, but excludes non-refundable fuel costs from 2022.
Duke Energy Florida will continue to seek creative solutions to provide relief and focus our efforts to provide the best possible service to our customers.
Manage energy usage and bills
Duke Energy continues to support customers, connect them with available assistance, and offer tools and software — including flexible payment plans — to help manage electricity bills.
budget bills
Duke Energy’s budget billing option allows customers to pay one predictable amount each month to better manage their budget. The amount is reviewed and adjusted periodically. Learn more about budget billing over here.
Choose your due date
By choosing a due date, customers can choose the date on which they want their Duke Energy bill due each month. Choosing a due date can give customers more control over their energy bills. learn more.
Track and manage energy usage
Energy use can rise during summer and winter because air conditioning and heating are the two biggest consumers of energy in your home. Customers can easily track and adjust their usage when temperatures are extreme.
- smart meters Providing customers with daily and hourly usage information to help them better understand their energy use and take steps to save energy and money. video over here.
- Duke Energy customers with smart meters also receive Usage alerts Through email and/or text in the middle of the billing cycle, long before their bill arrives, with their current usage amount and their final monthly bill dropping.
- Customers can also set budget alerts, so they know when their bill reaches a specific dollar amount of their choice, allowing them to adjust their usage and help save money on their bill.
Other energy saving programs, tips, and guides are available to help you manage the high energy bills that can result from increased energy Duke-Energy.com/heretohelp.
Help software
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This income-based program allows those who earn below certain thresholds to qualify for federal energy bill assistance funds through the Low Income Home Energy Assistance Program (LIHEAP). Eligible income limits depend on factors including family income and the number of people living in the home. To find out how to qualify and apply for LIHEAP funds, visit: Low Income Home Energy Assistance Program (LIHEAP).
aid agency funds
Some clients may also qualify for assistance from various government and nonprofit programs for utility bills and other household expenses. 211.org It is a free service to help clients find local community agencies that can help with a wide range of needs, including utility bills, housing, food and other necessities, child and elderly care, medical expenses, and health consultations. To find out about agencies that serve your area, call 211, visit 211.org Online or text your zip code to 898211 for information on where to get help.
In addition, Duke Energy Florida customers can learn more about how to help community agencies by visiting our website website. Resources are also available over here For small business customers, from billing and payment options to professional guidance for managing their energy use.
Installment Plans
Installment plans give customers more flexibility to pay overdue balance over a longer period. Customers can request a few extra days or restructure the overdue balance into a monthly payment plan. Customers should contact Duke Energy to discuss their options: 800.700.8744.
Duke Energy Florida
Duke Energy Florida, a subsidiary of Duke Energy, has 10,300 megawatts of power capacity, providing electricity to 1.9 million residential, commercial and industrial customers across a 13,000 square mile service area in Florida.
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, North Carolina, is one of the largest holding companies in America. Its electrical facilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and together have 50,000 megawatts of power. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The company employs 28,000 people.
Duke Energy is implementing an aggressive clean energy transition to achieve its goals of reducing net zero methane emissions from its natural gas business and reducing carbon by at least 50% from electricity generation by 2030 and net zero carbon emissions by 2050. Grid 2050 - includes zero targets Also Scope 2 and certain Scope 3 emissions. In addition, the company is investing in major electrical grid and energy storage improvements, and exploring zero-emission power generation technologies such as hydrogen and advanced nuclear.
Duke Energy was named to Fortune’s 2022 “World’s Most Admired Companies” list and Forbes’ list of America’s Best Employers. More information is available at duke-energy.com. The Duke Energy News Center Contains news releases, fact sheets, photos and videos. Duke Energy light It features stories about people, innovations, societal themes, and environmental issues. Follow Duke Energy TwitterAnd the LinkedInAnd the Instagram And the Facebook.
Media contact: Anna Gibbs
Cell: 813.928.7263
Media line: 800,559.3853